The  Fox Den Salon employs stylists who work on commission basis, and as such the Company  must ensure that we are securing our stylist’s financial stability.  In order to do this, we ask that all clients provide a minimal guarantee of their intentions to keep their appointments.

If a client is booking a service with the salon, they MUST have a card on file with our booking software BLVD. Saving a card on file or putting a physical deposit down will be an agreement to uphold and follow the salon company’s appointment policies.  To process credit cards, the Company must remain in good standing with all PCI compliance laws and rules, including but not limited to not keeping any personal financial information on site, or being accessible to staff.

This card CAN and WILL be charged 50% of the service cost or $15 fee for a complimentary service if any of the following occur:

• • The client is late for the appointment
  

• • The client no-shows the appointment, this will included a $15 charge for missed consultations/complimentary services/15 minute appointments
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• • The client cancels their appointment less than 48 hours prior to the scheduled appointment time
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• • The client re-schedules their appointment less than 48 hours prior to scheduled appointment time

In the event that a client would prefer not to save their card information on file, they can instead put down a deposit of 50% of the service total in advance of their appointment, which will be applied to the booked service.  This deposit is considered non-refundable by default.

Questions? Please reach out directly to your stylist, or contact our Guest Support team at appointments@foxdensalon.com or 612.872.4556.